We are pleased to be able to share with our patient’s monthly practice activity information as illustrated below.
New information will be available every month.
April 2026
Summary of data:
Total number of calls to the surgery: 2949
Number of calls answered within 2 minutes: 2948
Number of calls abandoned: 1
Total number of prescription items issued: 7159
Referrals made: 363
Fit notes issued: 32
Administrative communications issued (letters/emails): 224
Text messages sent and received: 601
Total digital requests submitted to the practice: 2498
Total number of appointments: 949
Appointments – seen: 914
Total number of appointments DNA’d: 35
March 2026
Summary of data:
Total number of calls to the surgery: 3088
Number of calls answered within 2 minutes: 3085
Number of calls abandoned: 3
Total number of prescription items issued: 7572
Referrals made: 452
Fit notes issued: 36
Administrative communications issued (letters/emails): 133
Text messages sent and received: 567
Total digital requests submitted to the practice: 2966
Total number of appointments: 950
Appointments – seen: 916
Total number of appointments DNA’d: 34
February 2026
Summary of data:
Total number of calls to the surgery: 2775
Number of calls answered within 2 minutes: 2770
Number of calls abandoned: 5
Total number of prescription items issued: 6458
Referrals made: 318
Fit notes issued: 38
Administrative communications issued (letters/emails): 191
Text messages sent and received: 535
Total digital requests submitted to the practice: 2554
Total number of appointments: 1897
Appointments – seen: 1844
Total number of appointments DNA’d: 53
January 2026
Summary of data:
Total number of calls to the surgery: 3153
Number of calls answered within 2 minutes: 3151
Number of calls abandoned: 2
Total number of prescription items issued: 6970
Referrals made: 293
Fit notes issued: 39
Administrative communications issued (letters/emails): 216
Text messages sent and received: 493
Total digital requests submitted to the practice: 2763
Total number of appointments: 1358
Appointments – seen: 1315
Total number of appointments DNA’d: 43
December 2025
Summary of data:
Total number of calls to the surgery: 2855
Number of calls answered within 2 minutes: 2852
Number of calls abandoned: 3
Total number of prescription items issued: 7862
Referrals made: 351
Fit notes issued: 35
Administrative communications issued (letters/emails): 2464
Text messages sent and received: 384
Total digital requests submitted to the practice: 2934
Total number of appointments: 1891
Appointments – seen: 1838
Total number of appointments DNA’d: 52
November 2025
Summary of data:
Total number of calls to the surgery: 2903
Number of calls answered within 2 minutes: 2900
Number of calls abandoned: 3
Total number of prescription items issued: 6383
Referrals made: 336
Fit notes issued: 39
Administrative communications issued (letters/emails): 360
Text messages sent and received: 1799
Total digital requests submitted to the practice: 2632
Total number of appointments: 1933
Appointments – seen: 1832
Total number of appointments DNA’d: 101
October 2025
Summary of data:
Total number of calls to the surgery: 3513
Number of calls answered within 2 minutes: 3510
Number of calls abandoned: 3
Total number of prescription items issued: 7982
Referrals made: 350
Fit notes issued: 42
Administrative communications issued (letters/emails): 334
Text messages sent and received: 403
Total digital requests submitted to the practice: 2985
Total number of appointments: 3039
Appointments – seen: 2477
Total number of appointments DNA’d: 562
September 2025
Summary of data:
Total number of calls to the surgery: 3297
Number of calls answered within 2 minutes: 3295
Number of calls abandoned: 2
Total number of prescription items issued: 7516
Referrals made: 225
Fit notes issued: 43
Administrative communications issued (letters/emails): 311
Text messages sent and received: 308
Total digital requests submitted to the practice: 2947
Total number of appointments: 2011
Appointments – seen: 1951
Total number of appointments DNA’d: 60
August 2025
Summary of data:
Total number of calls to the surgery: 3032
Number of calls answered within 2 minutes: 3025
Number of calls abandoned: 7
Total number of prescription items issued: 6660
Referrals made: 266
Fit notes issued: 28
Administrative communications issued (letters/emails): 301
Text messages sent and received: 289
Total digital requests submitted to the practice: 2571
Total number of appointments: 1723
Appointments – seen: 1688
Total number of appointments DNA’d: 35
July 2025
Summary of data:
Total number of calls to the surgery: 3518
Number of calls answered within 2 minutes: 3516
Number of calls abandoned: 2
Total number of prescription items issued: 7544
Referrals made: 484
Fit notes issued: 43
Administrative communications issued (letters/emails): 436
Text messages sent and received: 2066
Total digital requests submitted to the practice: 2927
Total number of appointments: 2086
Appointments – seen: 2037
Total number of appointments DNA’d: 49
June 2025
Summary of data:
Total number of calls to the surgery: 3077
Number of calls answered within 2 minutes: 3075
Number of calls abandoned: 2
Total number of prescription items issued: 7216
Referrals made: 342
Fit notes issued: 38
Administrative communications issued (letters/emails): 343
Text messages sent and received: 353
Total digital requests submitted to the practice: 2740
Total number of appointments: 1989
Appointments – seen: 1946
Total number of appointments DNA’d: 43
May 2025
Summary of data:
Total number of calls to the surgery: 3027
Number of calls answered within 2 minutes: 3021
Number of calls abandoned: 6
Total number of prescription items issued: 7544
Referrals made: 325
Fit notes issued: 32
Administrative communications issued (letters/emails): 565
Text messages sent and received: 216
Total digital requests submitted to the practice: 2562
Total number of appointments: 1864
Appointments – seen: 1806
Total number of appointments DNA’d: 59
April 2025
Summary of data:
Total number of calls to the surgery: 3099
Number of calls answered within 2 minutes: 3092
Number of calls abandoned: 7
Total number of prescription items issued: 7490
Referrals made: 215
Fit notes issued: 52
Administrative communications issued (letters/emails): 286
Text messages sent and received: 210
Total digital requests submitted to the practice: 1667
Total number of appointments: 2374
Appointments – seen: 1725
Total number of appointments DNA’d: 649
March 2025
Summary of data:
Total number of calls to the surgery: 3077
Number of calls answered within 2 minutes: 3071
Number of calls abandoned: 6
Total number of prescription items issued: 7361
Referrals made: 191
Fit notes issued: 38
Administrative communications issued (letters/emails): 366
Text messages sent and received: 241
Total digital requests submitted to the practice: 1285
Total number of appointments: 1926
Appointments – seen: 1865
Total number of appointments DNA’d: 61
February 2025
Summary of data:
Total number of calls to the surgery: 2835
Number of calls answered within 2 minutes: 2829
Number of calls abandoned: 6
Total number of prescription items issued: 7361
Referrals made: 214
Fit notes issued: 54
Administrative communications issued (letters/emails): 465
Text messages sent and received: 484
Total digital requests submitted to the practice: 1341
Total number of appointments: 1823
Appointments – seen: 1760
Total number of appointments DNA’d: 63
January 2025
Summary of data:
Total number of calls to the surgery: 3449
Number of calls answered within 2 minutes: 3436
Number of calls abandoned: 13
Total number of prescription items issued: 7690
Referrals made: 223
Fit notes issued: 35
Administrative communications issued (letters/emails): 330
Text messages sent and received: 240
Total digital requests submitted to the practice: 1344
Total number of appointments: 2012
Appointments – seen: 1937
Total number of appointments DNA’d: 75
December 2024
Summary of data:
Total number of calls to the surgery: 2810
Number of calls answered within 2 minutes: 2804
Number of calls abandoned: 6
Total number of prescription items issued: 7713
Referrals made: 218
Fit notes issued: 35
Administrative communications issued (letters/emails): 329
Text messages sent and received: 240
Total digital requests submitted to the practice: 1337
Total number of appointments: 1752
Appointments – seen: 1699
Total number of appointments DNA’d: 53
November 2024
Summary of data:
Total number of calls to the surgery: 3213
Number of calls answered within 2 minutes: 3210
Number of calls abandoned: 3
Total number of prescription items issued: 6870
Referrals made: 364
Fit notes issued: 57
Administrative communications issued (letters/emails): 412
Text messages sent and received: 336
Total digital requests submitted to the practice: 1429
Total number of appointments: 2234
Appointments – seen: 2000
Total number of appointments DNA’d: 234
October 2024
Summary of data:
Total number of calls to the surgery: 3209
Number of calls answered within 2 minutes: 3206
Number of calls abandoned: 3
Total number of prescription items issued: 627
Referrals made: 22
Fit notes issued: 39
Administrative communications issued (letters/emails): 350
Text messages sent and received: 755
Total digital requests submitted to the practice: 815
Total number of appointments: 3095
Appointments – seen: 2990
Total number of appointments DNA’d: 805
September 2024
Summary of data:
Total number of calls to the surgery: 3209
Number of calls answered within 2 minutes: 3206
Number of calls abandoned: 3
Total number of prescription items issued: 7141
Referrals made: 338
Fit notes issued: 45
Administrative communications issued (letters/emails): 233
Text messages sent and received: 300
Total digital requests submitted to the practice: 1447
Total number of appointments: 2277
Appointments – seen: 2232
Total number of appointments DNA’d: 45
August 2024
Summary of data:
Total number of calls to the surgery: 3183
Number of calls answered within 2 minutes: 3172
Number of calls abandoned: 11
Total number of prescription items issued: 7517
Referrals made: 417
Fit notes issued: 30
Administrative communications issued (letters/emails): 294
Text messages sent and received: 244
Total digital requests submitted to the practice: 1605
Total number of appointments: 1902
Appointments – seen: 1846
Total number of appointments DNA’d: 56
July 2024
Summary of data:
Total number of calls to the surgery: 3204
Number of calls answered within 2 minutes: 3196
Number of calls abandoned: 8
Total number of prescription items issued: 8193
Referrals made: 271
Fit notes issued: 27
Administrative communications issued (letters/emails): 427
Text messages sent and received: 288
Total digital requests submitted to the practice: 1479
Total number of appointments: 2048
Appointments – seen: 1992
Total number of appointments DNA’d: 56
June 2024
Summary of data:
Total number of calls to the surgery: 3078
Total number of appointments: 1865
Total number of appointments DNA’d: 54
Total number of prescription items issued: 7027
May 2024
Summary of data:
Total number of calls to the surgery: 3464
Total number of appointments: 2523
Total number of appointments DNA’d: 350
Total number of prescription items issued: 7697
April 2024
Summary of data:
Total number of calls to the surgery: 826
Total number of appointments: 2,151
Total number of appointments DNA’d: 231
Total number of prescription items issued: 7,836
February 2024
Summary of data:
Total number of calls to the surgery: 3335
Total number of appointments: 2082
Total number of appointments DNA’d: 59
Total number of prescription items issued: 7354
January 2024
Summary of data:
Total number of calls to the surgery: 3,211
Total number of appointments: 2,086
Total number of appointments DNA’d: 39
Total number of prescription items issued: 7,322
Practice activity data – September 2023
Total number of calls to surgery: 3,163
Number of calls answered within two minutes: 3,160
Number of calls abandoned: 3
Items issued via prescription: 7,075
Referrals made: 441
Fit Notes issued: 41
Administrative Communications issued: 467
Text messages sent and received: 1,456
Total digital requests submitted to practice: 1,592
Appointments – total: 2,269
Appointments – seen: 2,241
Appointments – DNA: 28
August 2023
Summary of data:
Total number of calls to the surgery: 3.047
Total number of appointments: 1,988
Total number of appointments DNA’d: 26
Total number of prescription items issued: 7,331
July 2023
Summary of data:
Total number of calls to the surgery: 2,896
Total number of appointments: 1,839
Total number of appointments DNA’d: 25
Total number of prescription items issued: 6,884
June 2023
Summary of data:
Total number of calls to the surgery: 3,001
Total number of appointments: 1,850
Total number of appointments DNA’d: 18
Total number of prescription items issued: 7,241
May 2023
Summary of data:
Total number of calls to the surgery: 3,264
Total number of appointments: 2,128
Total number of appointments DNA’d: 137
Total number of prescription items issued: 7,183
April 2023
Summary of data:
Total number of calls to the surgery: 2,919
Total number of appointments: 2, 026
Total number of appointments DNA’d: 37
Total number of prescription items issued: 6,685
March 2023
Summary of data:
Total number of calls to the surgery: 3,352
Total number of appointments: 2,275
Total number of appointments DNA’d: 106
Total number of prescription items issued: 7,580
February 2023
Summary of data:
Total number of calls to the surgery: 3,006
Total number of appointments: 2,074
Total number of appointments DNA’d: 95
Total number of prescription items issued: 6,484
January 2023
Summary of data:
Total number of calls to the surgery: 3,382
Total number of appointments: 2,194
Total number of appointments DNA’d: 86
Total number of prescription items issued: 6,620
December 2022
Summary of data:
Total number of calls to the surgery: 3,501
Total number of appointments: 2,337
Total number of appointments DNA’d: 74
Total number of prescription items issued: 7,369
November 2022
Summary of data:
Total number of calls to the surgery: 3,379
Total number of appointments: 2,406
Total number of appointments DNA’d: 117
Total number of prescription items issued: 7,027
October 2022
Summary of data:
Total number of calls to the surgery: 3,915
Total number of appointments: 2,590
Total number of appointments DNA’d: 88
Total number of prescription items issued: 6,471
September 2022
Summary of data:
Total number of calls to the surgery: 3,831
Total number of appointments: 2,636
Total number of appointments DNA’d: 92
Total number of prescription items issued: 6,705
August 2022
Summary of data:
Total number of calls to the surgery: 3,463
Total number of appointments: 1,986
Total number of appointments DNA’d: 84
Total number of prescription items issued: 6,990
July 2022
Summary of data:
Total number of calls to the surgery: 3,007
Total number of appointments: 1,800
Total number of appointments DNA’d: 35
Total number of prescription items issued: 6,407
