Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

You are entitled to a copy of your medical records. You must apply in writing to the practice manager, your request will be actioned within 30 days. Depending on the ... [continue] Access to medical records

Bay Health Cluster Network

The Bay Health Network is one of five community network areas in Swansea, geographically covering Uplands, Sketty, West Cross, Mumbles, Killay, and Gower, also serving students resident at Swansea University. ... [continue] Bay Health Cluster Network


Swansea Carers Centre is a local charity which provides support and information for carers in Swansea: Welfare Benefits advice Respite care Access to grants Advocacy services Counselling service Carers mutual ... [continue] Carers

Complaints and compliments

If you have any suggestions to improve our services, please use the ‘Suggestion Box’ in Reception, or speak to any of our Doctors, Practice Nurses, Receptionists or Practice Manager, who ... [continue] Complaints and compliments

Freedom of information act

The Freedom of Information Act (FOIA) 2000 and the Environmental Information Regulations (EIR) 2004 provide a right of access to information held and recorded by public authorities. General Practices are ... [continue] Freedom of information act

Frequently asked questions

Do you have access for disabled patients / visitors ? Disabled  parking and toilet facilities are available.  Disabled access is available to all patient areas. A stair lift is available. Do ... [continue] Frequently asked questions

GMS Access Standards

    The standards are: People receive a prompt response to their contact with a GP practice via telephone. Practices have the appropriate telephony systems in place to support the ... [continue] GMS Access Standards

Home BP Readings

Please use this form to record your home BP readings

How can I manage my common infection

Click here for details on managing your common infection: Managing common infection self-care leaflet V1.1 UKHSA Infections covered: Eyes Ears, nose and throat Chest Gut Skin Gential and urinary

How to register

The practice welcomes new patients within the defined practice boundaries. The practice area extends from Derwen Fawr to Mumbles and out as far as Southgate.  This includes the following villages: ... [continue] How to register

Patient confidentiality

Confidentiality and Computers All our staff respect and observe the strictest rules of confidentiality. A private room is available if you wish to speak to any member of staff in ... [continue] Patient confidentiality

Patient rights and responsibilities

Patients have a right to express a preference to be seen by a practitioner of their choice. Patients are asked to keep their appointments, or inform the surgery as soon ... [continue] Patient rights and responsibilities

Practice Activity

We are pleased to be able to share with our patient’s monthly practice activity information as illustrated below. New information will be available every month. February 2024 Summary of data: ... [continue] Practice Activity

Privacy and Fair Processing Notice

Privacy and Fair Processing Notice Your Information, Your Rights Being transparent and providing accessible information to patients about how we will use your personal information is a key element of ... [continue] Privacy and Fair Processing Notice

Swansea Bay University Health Board

The practice is contracted to provide Primary Health Care Services under the GMS contract by ABM University Local Health Board.  Contact details are as follows: Swansea Bay University Health Board – Swansea ... [continue] Swansea Bay University Health Board

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Useful contact details

Kings Road Surgery Main Number: 01792 360933 Emergency Number: 01792 361362 Prescription Request answer machine: 01792 365949 Prescription Request e-mail: Other organisations District Nurse Hub 01792 343360 The GP ... [continue] Useful contact details

Violent or abusive behaviour

Any patient who is violent towards a member of the team will be removed from the practice list immediately. The police will be asked to attend the practice. Verbal aggression ... [continue] Violent or abusive behaviour

Your NHS Wales Experience

The experience that you have of care is important to us. This might be an appointment with your doctor or health visitor, a hospital stay, an outpatient visit or something ... [continue] Your NHS Wales Experience

Date published: 8th October, 2014
Date last updated: 24th August, 2020