Complaints and compliments

If you have any suggestions to improve our services, please use the ‘Suggestion Box’ in Reception, or speak to any of our Doctors, Practice Nurses, Receptionists or Practice Manager, who will be happy to hear from you personally.

We always try to provide the best service possible, however there may be times when you feel that this has not happened.

If you are unhappy about any aspect of our service, the Practice operates a complaints procedure as part of the NHS system for dealing with complaints.  We aim to deal with any complaint as quickly as possible.

Please contact the Practice Manager, Amy Hands to discuss any problems. Our Practice Complaints Leaflet gives details of the procedure and is available here or at Reception.

NHS Wales -Putting Things Right

Date published: 10th October, 2014
Date last updated: 9th August, 2022